Thank you for choosing the products and services of BUDDYLABS, INC. (the “Company,” “we,” “us,” or “our”). We value your privacy, and respect and protect your personally identifiable information. Below is a copy of the Company’s privacy policy. Your use of the Company’s products or services constitute your acceptance of the Privacy Policy, which incorporates by reference our End User License Agreement. If at any time you do not agree to this Privacy Policy, you must cease your use of any of the Company’s products or services.
We require certain information to provide our products and services to you. This privacy policy applies when you access or use our products or services, including, without limitation to, unpaid trial or/and demonstration product versions, paid products, website services, apps, software application, subscription services, or other services (each and collectively, the “Service”). This privacy policy may be updated from time to time and may be supplemented by additional privacy statements, terms, or notices provided to you. Any changes will be posted on this page or our Website with an updated revision or a notice given to you through the Service or by other means.
We collect personal data because (a) it allows us to provide with you the Service offered through the Website, App, or other channels; (b) it allows us to respond to questions you or others may have about the Service or the information provided to you or others on or through the Service; (c) it helps us improve the Service and the information provided from or through the Service ; and (d) it allows us, with your consent, to post your comments and annotations and related information, and to provide other useful information on the Service. In addition, your personal data helps us communicate to you through the Service, as well as to provide additional related information and events about which you might like to hear. We also may correlate your personal data with information from other sources, including personal data we have obtained from or about you through our Service.
We collect information about you in three ways: directly from your input, from third-party sources and public databases, and through automated technologies.
The types of personal information that we collect directly from you depends on how you interact with us and the Service and may include:
Contact information, such as your name, email address, mailing address, phone number, social media accounts, and profile information;
Account login credentials, such as usernames, passwords, password hints, and similar security information;
Account registration and profile information such as birthdate, home address, geographic location, and pet insurance provider;
Your pet’s information, such as species, name, birthdate, sex, characteristics, health conditions, behavior information, genetic information, medical history, medication history, care history, adoption history, and photos;
Payment information, such as credit or debit card number(s);
Comments, feedback, and other information you provide to us, including search query data and questions or information you send to customer support; and/or
Communication preferences, including preferred language and preferred contact methods.
We also may obtain contact details and other information about you from our affiliates’ or other third parties’ sources, including:
Service providers that help us determine geographic location in order to customize certain products and services to your location and enable certain Service features;
Partners with which we offer co-branded services or engage in joint marketing activities; and/or
Publicly available sources and data suppliers from which we obtain data to validate or supplement the information we hold.
We may automatically collect information about how you interact with the Service, including:
Computer device and connection information, such as IP address, browser type and version, operating system and other software installed on your device, mobile platform and unique device identifiers and other technical identifiers, error reports and performance data;
Usage data, browsing history, search history, user activities, site traffic, and other analytics such as the features you used, the settings you selected, your URL click stream data, including date and time stamp and referring and exit pages, language you used, pages you visited on the Service, as well as what you clicked on and the average time you spent on the website, Apps, and IP addresses;
For location-aware Service, the region, city, town, or time zone where the Service is accessed or used, or your device is located in order to provide you with more relevant content for where you are in the world and enable certain Service features, subject to your choice of privacy setting as set forth in Section 5.4; and/or
Inferences drawn from other personal information listed above, to create a profile reflecting your preferences, characteristics, behavior, attitude, and ability.
We collect this data through our servers or other third-party platform, and the use of cookies and other technologies, including location-based service tools. You can control cookies and other technologies through your user setting on your browsers, devices, or other tools. However, if you disable certain cookies and other technologies, a certain part or the whole of the Service may no longer function properly and your access to a certain Service may be limited. For more details about your choice, refer to Section 6 or contact us.
Depending on how you interact with us and the Service, we use your personal information to:
Provide, activate, and manage your access to and use of the Service;
Process and fulfil a request, order, download, subscription or other transaction;
Provide technical, product, and other support and to help keep the Service working, safe, and secure;
Enhance and improve the Service and our other products and services and to develop new products, services, and benefits;
Offer you customized content and other personalization to make the Service more relevant to your interests and geographic location;
Respond to your requests, inquiries, comments and concerns;
Notify you about changes, updates, and other announcements related to the Service and our other products and services;
Deliver targeted advertisements, promotional messages, notices and other information related to the Service and your interests;
Provide you with promotional messages and other information about products, events and services of ours, our affiliates, and third parties such as sponsors;
Invite you to participate in user testing and surveys as well as sweepstakes, competitions, and similar promotions;
Identify usage trends and develop data analytics for purposes of research, auditing, reporting, and other business operations, including determining the effectiveness of our promotional campaigns and evaluating our business performance, or in other ways pursuant to a customer agreement; and/or
Comply with our legal obligations, resolve disputes, and enforce our agreements.
If you are an administrator of an organization with a subscription to the Service, we will use your details to communicate with you about your organization’s subscription and related services. If you supply us with contact information of your colleagues, we may contact those individuals with communications about the Service that may include references to you.
If you access the Service through a subscription administered by your organization, your personal information and certain usage data gathered through the Service may be accessed by or shared with the administrators authorized by your organization for the purposes of usage analysis, subscription management and compliance, cost attribution, and departmental budgeting.
If you access a third-party application on the Service through a license agreement with the licensor of that application, personal information relevant to that application will be shared with the licensor so that it can provide you access to the application, subject to the terms of its license agreement and privacy policy.
Depending on the Service provided, we share personal information with:
Our affiliated entities, subsidiaries, and divisions that provide technology, customer service, and other shared services functions; and/or
Our service providers, business partners, suppliers, agents, and representatives, including but not limited to, payment processors, customer support, email service providers, IT service providers, mailing houses, and shipping agents;
We do this to process the information as necessary to provide the Service, complete a transaction, fulfil your requests, or otherwise on our behalf based on our instructions and in compliance with this privacy policy and any other appropriate confidentiality and security measures.
We share your personal information with our affiliates and with sponsors, service providers, business partners, and other third parties, including entities for which we are acting as an agent, licensee, application host, or publisher, that wish to send you information about their products and services that may be of interest to you, as determined by your choices in managing your communications preferences and other settings. The Service may let you post and share personal information, comments, materials, and other content. Any such contributions you disclose publicly may be collected and used by others, may be indexed by search engines, and might not be able to be removed. Please be careful when disclosing personal information in these public areas. If you do not consent to the way in which we may share your information, please do not submit any personal data to us or through our Service.
We also will disclose your personal information if we have a good faith belief that such disclosure is necessary to:
Comply with any applicable law, regulation, legal process, or other legal obligation;
Detect, investigate, and help prevent security threats, fraud, or technical issues; and/or
Protect the rights, property, or safety of our Service, properties, rights, employees, users, or public interest;
and as part of a corporate transaction, such as a transfer of assets, reorganization, or an acquisition by or merger with another company.
You can customize and manage your communications preferences and other privacy settings when you register with the Service, by updating your account features and preferences, by using the “opt-out” or unsubscribe mechanism or other means provided within the communications that you receive, or by contacting us. We reserve the right to notify you of changes or updates to the Service whenever necessary.
The Service may allow registered users to directly access and review their account information and make corrections or updates upon login at any time. Keeping such information up to date is solely your responsibility as a user. Registered users may also close their account directly through the Service or by contacting the Service’s customer support.
You have the right under privacy and data protection laws, as may be applicable, to request (free of charge):
Access to and correction or deletion of your personal information;
Restriction of our processing of your personal information, or to object to our processing; and
Portability of your personal information.
If you wish to exercise any of these rights, please contact us. We will respond to your request consistent with applicable laws. To protect your privacy and security, we may require you to verify your identity.
We retain your personal information for as long as necessary to provide the Service and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting, and preventing fraud and abuse, and enforcing our agreements.
We recognize the importance of children’s safety and privacy. No Service of ours is designed to attract or target children under 13, nor are they intended for use by any children under the age of 13. We do not request, or knowingly collect, any personally identifiable information from children under the age of 13. If you are under age 13, you do not have permission to access or use our Service. If you believe that a person under 13 has provided us with his or her personal information, please notify us so that we can take reasonable steps to remove the information from our Service.
We use a variety of administrative, physical, and technical security measures to help safeguard your personal information. Despite these efforts, however, no company, including us, can fully eliminate risks or guarantee the security of personal information. Unauthorized access or use, hardware or software failure, and other events may compromise the security of your information at any time, and we bear no liability for access to or disclosure of personal information or other data arising in connection with the theft of the information or other malicious action by any third party.
Subject to applicable laws, our personal information may be stored and processed in your country of residence or another country where we and our service providers maintain operation and facilities. We take steps, including through contracts, intended to ensure that the information continues to be protected wherever it is located in a manner consistent with the standards of protection required under applicable law.
As a convenience to our users and in conjunction with the Service, we may offer access or link to the Third-Party Services, the Third-Party Components, and Third-Party Licenses (each as defined in the Company’s End-User License Agreement; collectively, referred to as “External Services”). When you use any External Services, you will be leaving our Service, and in such case, this Privacy Policy is no longer applicable. Each of these External Services may maintain its own independent privacy policies and procedures which you should consult before providing any of your personal information.
If you have any questions, comments, complaints or requests regarding this privacy policy or our processing of your information, please contact us:
User Privacy and Data Protection Team
E-mail Address: business@buddydoc.io
Mailing Address: 3003 N 1ST ST #221(buddylabs), San Jose, CA, 95134
As required by Section 22575 of the California Business and Professions Code, the following disclosure is made to California residents and to residents of other states:
Neither our Website nor the App alter their respective behavior or change their respective services when they receive a “do-not-track” flag or signal from your operating system or browser. As described herein, we use cookies and other tools to collect information about you when you visit our App to, among other things, better tailor the features, performance, and support of our Service, the Website, and the App. After you leave or close-out from the Website or App, we do not track your online activity on other apps or websites, but third parties (and their affiliates) may track your online activity to offer you advertisements. This tracking is anonymous and is not linked to your personal data.
We collect various types of personal data about you during the course of your relationship with us. Under California law, if you are a resident of California, you may make a written request to us to disclose the categories or specific pieces of personal data of yours which we have shared with third parties for the third parties’ direct marketing purposes during the prior year. In response to your written request, we are allowed to provide you with a notice describing the cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name if the third party will use such information for its direct marketing purposes.
If you would like to exercise your rights under California law, please send your written request to the e-mail address or postal address below with the words “CALIFORNIA OPT-OUT” in ALL CAPS in the subject line or clearly set forth elsewhere. Please include your postal address in your request. Within thirty (30) days of receiving your written request, we will provide you with a Third-Party Direct Marketing Opt-Out Form so you may request that your personal data not be disclosed to third parties for their direct marketing purposes.
User Privacy and Data Protection Team
E-mail Address: business@buddydoc.io
Mailing Address: 3003 N 1ST ST #221(buddylabs), San Jose, CA, 95134
To the extent the California Consumer Privacy Act is applicable, with certain exceptions, including in connection with data subject to federal regulation (i.e., the Health Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach Bliley Act California (GLBA), the Fair Credit Reporting Act (FCRA), or the Drivers’ Privacy Protection Act (DPPA)), contractual rights and obligations, and certain other exceptions, California residents have the following rights with respect to our data collection and data processing of California residents’ personal data which is collected in California, processed in California, or part of a transaction occurring in California:
1. The right to know whether your personal data was collected by us. In large part, the personal data we collect is set forth above in this Privacy Policy.
2. The right to request the categories and specific pieces of personal data that we have collected about you in the past 12 months, the categories of sources for which that information is collected, the business purposes for collecting or selling the information, and the categories of third parties with whom the information is shared.
3. The right to know what information we are collecting about you and the purposes for which it is being used. In large part, the type of information we collect and the purpose for which it is collected is set forth above in this Privacy Policy.
4. The right to not allow us to sell any of your personal data.
5. The right to have your personal data deleted, subject to certain exceptions.
6. The right to not be discriminated against for exercising any of the above rights. We will not discriminate against you if you exercise any of the above rights. However, as explained, some or all of the Service necessarily requires us to process your personal data and share your personal data with certain third parties in connection with providing the Service. Therefore, and as explained above, exercise by you of certain of the above rights may impact our ability to provide the Service to you.
TO THE EXTENT APPLICABLE, AND TO EXERCISE ANY OF THE ABOVE RIGHTS, PLEASE CONTACT US AT ANY OF THE BELOW AND INCLUDE THE WORDS “CCPA RIGHTS” IN ALL CAPS IN THE SUBJECT LINE, AND LET US KNOW THAT YOU WANT TO EXERCISE YOUR CCPA RIGHTS AND WHAT RIGHTS YOU SEEK TO EXERCISE.